If anything you receive does not match what is described on this page, treat it as suspicious. Do not act on it, do not share information with the sender, and tell us at the next genuine point of contact.
Our reply
The first contact you receive from us will always be by email, replying to the address you used in the contact form. The reply will:
- Come from an address ending in @harwickintelligence.com;
- Reference the nature of enquiry you selected on the form, but not the detail of your message;
- Not name any third party, location, or matter you described in your enquiry;
- Not contain attachments;
- Not ask you to click an unfamiliar link, log in to anything, or supply payment details.
If we cannot reach you by email, we will not try other channels unless you have asked us to.
If you have asked us to call
The form defaults to email only. If you choose "Email first, then a call at safe times", we will email first and call only within the safe times you provided. Providing a number elsewhere does not give us permission to call.
When we call, we will:
- Identify ourselves only as "Harwick" — never with a fuller description of what we do;
- Not leave a voicemail unless you have asked us to;
- Speak your challenge word back to you (if you set one) as an additional check; it is not a substitute for verifying unexpected contact;
- Not ask you to verify your identity by reading out passwords, bank details, or anything similar.
If a call ever asks you for any of those things, end the call. It is not us.
What we will not do
We will never:
- Send unsolicited messages on WhatsApp, Telegram, Signal, or any other messaging platform — even if your message includes one of those numbers;
- Ask for payment up front before any scoping conversation has happened;
- Send you links to upload documents or sign in to a portal as part of a first contact;
- Reach out from a personal email address (Gmail, Outlook.com, iCloud, ProtonMail, etc.);
- Pressure you for an immediate decision, or claim that an “offer” expires within hours.
If someone contacts you claiming to be us
Impersonation is a real risk in matters of this kind. If a caller, message, or email claims to be from Harwick Intelligence and any of the following are true, treat it as not us:
- The email address is not @harwickintelligence.com;
- You set a challenge word but the caller cannot say it;
- You did not provide a phone number, but they are calling you anyway;
- They are asking for payment, login details, or verification of personal data;
- They are calling outside the safe-to-call window you specified.
If in doubt, end the conversation and reach us through the contact form. We will confirm whether the contact was genuine.
Moving to a secure channel
If your matter calls for it, we will move to a secure channel before any sensitive detail is exchanged. The options we offer include:
- End-to-end encrypted email — keys exchanged on first contact;
- An end-to-end encrypted messaging client — name and number provided once we agree which one;
- A face-to-face meeting at a mutually agreed location.
We do not publish those details on this site, because doing so would defeat the purpose. We will tell you what they are once we know who you are and what you are dealing with.
Access via Tor
This site is published as a Tor onion service in addition to the public web. Tor helps conceal your IP address from the site, but it does not guarantee anonymity. Your internet provider may be able to see that you are using Tor; details you enter in a form can identify you, and Tor cannot make a monitored device safe. See the Tor Project’s guidance on its limits.
The onion address is:
kknt3sftocc3pxjacjs76ogg3rftzto6553xfpiees56urylnne3bwad.onion
To use it you need Tor Browser. Install it from the official Tor Project website, open it, and paste the address above into the address bar. You will see exactly the same site you would see on the public web, but routed through the Tor network end-to-end.
If you visit the public site in Tor Browser, the browser will spot the onion equivalent automatically and offer to switch to it.
The contact form and challenge-word features work exactly the same way over the onion service as they do on the public web.
Discretion in our communications
We keep initial replies brief and neutral, without repeating sensitive details from your enquiry. Our email address identifies Harwick Intelligence, and messages or notifications may still reveal contact with us. Use an email address and device you can access safely. Agree a suitable channel before sharing sensitive material.
For the full set of measures we take to keep contact with us discreet, see our discretion and client security page.