Our process
Five stages, agreed in writing
Each investigation passes through the five stages below. We agree the scope and cost in writing before any operational work begins.
- 01
Confidential consultation
We talk through your situation by phone, encrypted message, or in person. The first conversation is free and carries no obligation.
- 02
Scope and engagement letter
We confirm the scope of work, methodology, fixed or capped cost, and timescales in writing before commencing.
- 03
Investigation
Fieldwork and digital investigation is conducted lawfully. All surveillance is covert. Digital investigation uses only open-source, passive, and legally obtained information.
- 04
Reporting and evidencing
You receive a written report with findings, supporting evidence, and appendices. We identify sources and limitations so that you and your advisers can assess the findings. A court decides whether evidence is admitted and what weight it carries. What you receive describes the contents.
- 05
Post-report support
We are available to support your legal team, HR function, or solicitor after the report, including providing witness statements and attending hearings where required.
Cost
You receive a written estimate or fixed fee before work begins, and nothing is added to it without your agreement. Surveillance is quoted per day or half-day; digital and desk-based work is quoted against the agreed scope. The first conversation is free. How we charge has the detail.
Timescales
Urgent matters can be mobilised within 24 hours subject to availability. Most instructions start within three to five working days of the engagement letter being agreed, and we say at scoping how long the work is likely to take.
Throughout this process we work within the Data Protection Act 2018, the Regulation of Investigatory Powers Act 2000, the Human Rights Act 1998, and the Computer Misuse Act 1990. For a fuller explanation, see our legal and regulatory framework.